You asked, and we’ve got answers. Things You Should Know is dedicated to answering some of the most frequently asked questions we get here at tentree. Whether it’s about our products, sustainable practices or general advice, our experts and team members are ready to get you the info you need.
Mystery bags are back, and because we only want the product inside to be mysterious, we’ll be answering all your burning mystery bag questions.
1. What is a mystery bag?
Each mystery bag contains 5 tentree items (clothing and accessories) and plants 50 trees. We group items together at random and sell them for a special mystery bag price which means you’re always getting an amazing deal on the contents of your mystery bag. Your 5 items will be shipped to you in a box, and you’ll receive a bonus reusable bag from us with each mystery bag purchase. Mystery bag season only comes around 2-3 times a year and they go quick — so don’t sleep on it.
2. How do I order them?
Ordering a mystery bag is like ordering anything else from tentree! Simply go to the men’s section to order a men’s mystery bag, and the women’s section to order a women’s mystery bag. If you’re having a hard time finding them, just search ‘mystery bag’ in the search bar. Then, select your size and we’ll send you 5 items all in your size. Keep in mind that some of the items might be accessories and therefore will be unsized.
3. Can I customize it?
Sadly no, that would take all the mystery out of it! The mystery bags are pre-packed and each one is a surprise.
4. Will I get duplicates?
We will never put duplicate items in the same bag. However, if you order multiple bags there’s a chance you could receive the same item more than once.
5. Can you make sure I don’t get anything I already purchased?
Sorry! Each bag is pre-packed and assigned to you at random aside from your size and men’s/women’s preference.
6. Will I get accessories or just clothing?
Most mystery bags contain a mix of accessories and clothing. They’re a real mixed bag (pun intended) full of tentree staples, top sellers, one-of-a-kind items, seasonal overstock, hats, water bottles, wallets, shirts, hoodies, jackets, etc. You’re guaranteed one high-value item per bag (i.e. Hoodie, jacket, etc) and at least 1 accessory.
7. When will the next one come out?
Mystery bags typically launch 2-3 times a year. Make sure you’re signed up for our e-mail newsletter and follow us on social to get the scoop on when they’re coming up next!
Have other questions about tentree or our products? Feel free to check out our Help Centre. We have a ton of resources to help answer your questions, plus you can always reach out to our Customer Care Team.