You asked, and we’ve got answers. Things You Should Know is dedicated to answering some of the most frequently asked questions we get here at tentree. Whether it’s about our products, sustainable practices or general advice, our experts and team members are ready to get you the info you need.
Here Are February’s Top FAQs:
1. “I made a purchase and didn’t receive a tree code. Can you provide me with one?”
Oops, our bad! We made some changes recently, and didn’t let you know.
We’ve been taking inventory of how we can be more sustainable in everything we do, and a recent change for us has been moving away from physical tokens to QR codes. It’s one small step to reduce our waste.
You can find the QR code for your trees on the product tag. Just open the camera on your phone, and follow the prompt to be directed to our website. You’ll be taken to our tree registry page where your unique tree code will be prefilled in the text box. Click “submit” and just like that, you’ve registered your trees!
If you’ve never registered trees with us before, here’s what happens after you register. You’ll be able to see which site your trees are planted, so you can explore the impact your trees have through our planting site stories. You’ll also get 25 seeds awarded to your loyalty account—these can be redeemed at checkout for cash value.
We’re so sorry for not giving you a heads up about this shift. Next time we make a change like this, we’ll be sure to keep you in the loop: give us a follow on Instagram or sign up for our newsletter to stay in the know.
2. “What kinds of dyes do you use in your clothes? Are they organic, plant based and non-toxic?”
Great question! We work with over 10 different textile mills, and these mills change from season to season. It’s hard to track exactly which dyes we use for each garment, since every garment has the potential to be produced by different mills.
Reactive dyes tend to be our dye of choice since they’re the go-to for plant-based fabrics like our organic cotton and TENCEL™.
There are a few exceptions. Our recycled polyester is dyed with disperse dyes—it’s actually the only dye that will work on polyester.
Some of our collections use dyes that are sourced from natural plant and biological materials (resins from insect cocoons, to be specific) in India.
3. “Where’s your cork harvested and how do I know you’re not cutting trees down to make it?”
We’ll set your mind at ease: we’re not cutting down trees to make our cork trims. Our cork is sustainably sourced from Portugal where they have a well-established, sustainable way of managing the oak trees and forests.
Our cork is harvested following specific growth cycles and doesn’t harm the tree at all. In fact, removing that layer of bark is always done by a trained professional, and actually helps the tree stay healthy. We make sure that all of our suppliers get their cork sourced from Portugal, so no matter which product you purchase, the cork is guaranteed to be ethically sourced.
Have other questions about tentree or our products? Feel free to check out our Help Centre. We have a ton of resources to help answer your questions, plus you can always reach out to our Customer Care Team.
